Effective Date: December 28, 2025

Thank you for shopping with Artist2Go. We want you to be satisfied with your purchase. This Refunds & Returns Policy explains when and how returns, refunds, and exchanges are accepted by Artist2Go LLC (“Artist2Go,” “we,” “us,” or “our”).

By placing an order on https://www.artist2go.com, you agree to this policy.

1. Returns Eligibility

We accept returns on eligible items under the following conditions:

  • The item must be unused, unopened, and in its original packaging
  • The return request must be made within [30] days of delivery
  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable & Non-Refundable Items

The following items are non-returnable and non-refundable:

  • Customized or personalized products (made to your specifications)
  • Gift cards
  • Downloadable or digital products
  • Clearance or final sale items
  • Items marked as non-returnable on the product page

Because customized products are created specifically for you, they cannot be resold and therefore are not eligible for refunds or exchanges, except in cases of defects or errors on our part.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [7] days of delivery at [email protected] with:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

We will evaluate the issue and, if approved, offer a replacement or full refund at no additional cost to you.

4. How to Start a Return

To request a return:

  1. Email us at [email protected] with your order number and reason for return.
  2. Wait for return authorization and instructions.
  3. Ship the item back using the provided instructions.

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
  • Shipping fees are non-refundable.
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

6. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing time is typically 5–7 business days, depending on your payment provider.

If your refund is rejected, the item may be returned to you at your expense.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact us at [email protected].

Customized products cannot be exchanged unless they are defective or produced incorrectly.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Contact your bank; processing times may vary.

If you’ve done all of this and still have not received your refund, contact us at [email protected].

9. Cancellations

Orders may be canceled before they are processed or shipped. Once an order is in production or shipped, it cannot be canceled.

Customized products: Once production has begun, orders cannot be canceled.

10. International Orders

Customers are responsible for any customs duties, taxes, or fees. These charges are non-refundable.

11. Contact Information

For any questions about refunds or returns, please contact:

Artist2Go LLC
Email: [email protected]
Address: We will provide a return address. Please contact us.
Website: https://www.artist2go.com